Experienced Service Advisor at CDJR of Leesburg

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Requirements

• Must have Reynolds experience
• Have a minimum of 2 years' experience as a Service Advisor
• WI- Advisor experience is a plus
• Experience working with service contracts
• Good CSI Experience
• High Volume shop, managing workload and customers experience

RESPONSIBILITIES

Greets all customers promptly; provides timely professional service.

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

Estimates cost and completion time/settles customer accounts.

Communicates with customer about status of work.

Coordinates activities to ensure repair work is fixed right the first time and completed on time.

Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.

Meets or exceeds goals for add-on sales.

Meets or exceeds OEM Customer Satisfaction Index expectations

Delivers the right car in perfect condition every time.

Identifies repeat customers/first time customer and treats them accordingly.

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

Documents repair order changes.

Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer viewpoint and service follow-up issues.

*see hiring manager for details