Restaurant Operations Manager

Our YOU FIRST Philosophy

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

One Shift - No Night Shifts. Ever.

Opportunity to grow your career with a great company and great people!

24/7 Employee Assistance Program

Meal Discount

Complimentary premium access to the Calm App, plus 5 gift subscriptions

Unlimited access to medical and behavioral telemedicine through Cirrus MD

Tuition Reimbursement & High School Diploma Program

Life Insurance*

Short Term Disability*

Long-Term Disability*

Dental*

Vision*

Health Insurance*

Total Pet Plan*

Supplemental Insurance (accident, critical illness, indemnity) *

Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)

Childcare Discount Program

Paid Time Off (PTO)

401(K) Retirement Savings Program**

• Employees are eligible the first of the month after 60 days of employment

**Employees are eligible after one year of employment

Responsibilities

Learns and supports our You First culture and core values

Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards

Understands that we source great food for a reason and that our recipes must be followed

Knows the restaurant sales and traffic goals – and works to exceed them

Coaches and observes the First Watch Five Steps of Service being implemented at every table

Understands the background story of our 10 Commandments – and puts them into action

Responds with a sense of urgency to both customer and employee concerns

Communicates and takes immediate ownership of repair and maintenance issues

Is certified in food safety – and identifies and coaches in all areas of safe food handling

Is continuously scouting for and interviewing candidates to join our team

Keeps our company assets secure; including computers, point of sale, security systems and equipment

Understands the key responsibilities of every position in the restaurant

Puts an immediate stop to any inappropriate behavior, investigates as needed

Trains, coaches, and develops team members daily

Recognizes performance that goes above and beyond

Accounts for all daily revenues and deposits

Completes our admin duties – and gets required paperwork in on time